StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...

The Kimpton Hotel and Restaurant Group - Case Study Example

Cite this document
Summary
In the paper “The Kimpton Hotel and Restaurant Group” the author looks at a family-owned business that operates 23 boutique hotels and 24 restaurants. The workability of the Kimpton Boutiques Hotel is explained by its unique marketing strategy which helps it to sustain a strong market position…
Download full paper File format: .doc, available for editing
GRAB THE BEST PAPER93.7% of users find it useful
The Kimpton Hotel and Restaurant Group
Read Text Preview

Extract of sample "The Kimpton Hotel and Restaurant Group"

Download file to see previous pages

Be in one of the most highly rated industries for stability and success, the Kimpton Hotel offers a high-quality service to everyone who wants an excellent rest. It is an advantage is that the Kimpton Hotel can meet the requirement of a wide audience. High-quality services are the main success factor. The core strategy is to maintain a friendly, fair, and creative environment, which respects the customers. However, more than ever, people need cozy places to spend a vacation, including the rich and famous or simple people who simply need to look their best in their favorite outfit.

Another factor is the demand for hotel rooms which increased from 3.1% in 1997-1998. Also, the workability of business is explained by tourism popularity and the increasing number of people traveling around the world. The Kimpton Boutique Hotels are oriented on a specific customer target: "people who do like generic activities and Starbucks" (Case study). Kimpton Hotels do not reduce costs as it can worsen the quality of their services. Thus the core strategy is to deliver customer satisfaction and gaining customer loyalty; to maintain a friendly, fair, and creative environment, which respects the customers.

The Kimpton Boutique Hotels decided to expand geographically and looked for property in Seattle, Tacoma, Chicago, the Eastern Coast, etc. Kimpton is a market leader which 67% of the market share. The Kimpton has a successful mix of tangible res. The Kimpton heavily invests in old fashioned hotels redesigning their services and interior. Non-price competition and "mongoose strategy" help the Kimpton to sustain market position and create long-term relations with the consumers. The effective operation of the business is dependent on the maintenance of tangible and intangible resources (buildings, services, etc).

Indeed, company welfare or personnel practice is designed partly as a maintenance activity, e.g. training and retraining to maintain the availability of appropriate skills, facilities to maintain human capacity (McDonald and Christopher 45).The main competencies involve technological competence that accumulates not only in the heads of people, but also in the technical/physical systems that people build over time: databases, machinery, software, and so on. The accumulation of employee knowledge is guided and monitored by the company's system of education, rewards, and incentives.

These systems are often called management systems, and they create the channels by which knowledge is accessed and flows-and barriers to the same. Core competencies allow the company to achieve strong leadership and compete on the market. They involve unique brand image and proposition, direct marketing skills and minimization of working capital. Distinctive competencies allow Kimpton to sustain competitive advantage and compete with such giant as Hilton Group. The main distinctive competencies are excellent customer support and low cost.

The Kimpton target is on average as dependent on reliable information technology as any other business. They care more about reliable service and confidence than about the lowest price.

...Download file to see next pages Read More
Cite this document
  • APA
  • MLA
  • CHICAGO
(The Kimpton Hotel and Restaurant Group Case Study, n.d.)
The Kimpton Hotel and Restaurant Group Case Study. Retrieved from https://studentshare.org/business/1532313-the-kimpton-hotel-and-restaurant-group
(The Kimpton Hotel and Restaurant Group Case Study)
The Kimpton Hotel and Restaurant Group Case Study. https://studentshare.org/business/1532313-the-kimpton-hotel-and-restaurant-group.
“The Kimpton Hotel and Restaurant Group Case Study”. https://studentshare.org/business/1532313-the-kimpton-hotel-and-restaurant-group.
  • Cited: 0 times

CHECK THESE SAMPLES OF The Kimpton Hotel and Restaurant Group

Importance of Hotel Amenities

Some hotels also offer group exercise classes to give training about yoga and cardio.... [Your full name] May 21, 2013 hotel Amenities hotel amenities are the services that the hotel offers its customers in order to make their stay enjoyable.... A deeper investigation in to the many avenues of hotel life can show the actual depth of amenities.... This paper gives an in-depth explanation of what hotel amenities mean, and what kinds of hotel amenities are offered in the hotels nowadays, making the stay experience very pleasurable for the guests....
12 Pages (3000 words) Term Paper

HUMAN RESOURCES IN ACTION

hellip; kimpton hotel is advertising for an assistant general manager's position at Poste Brasserie Restaurant in Washington DC.... B) Selection Three different methods Based on the job description for the general assistant manager Poste Brasserie restaurant in Washington DC, it is possible to use the following methods of recruitment: job advertisements in newspapers or the internet, a recruitment agency, or a personal recommendation.... Online and newspaper advertisements may also be another way of recruiting a general assistant restaurant manager....
4 Pages (1000 words) Essay

The Impact of University Center Cesar Ritz Students Expenditure on the Local Community of Brig

This study is conducted to evaluate the impact of University Centre Cesar Ritz's students' expenses and as partial requirements for the completion of a Bachelor degree in International Business in hotel and Tourism Management.... By 1986, after the death of Cesar, under the management of his wife, the Hotelconsult, transformed the hotel into Cesar Ritz Foundation which operates and manages a chain Ritz hotel and an educational institution to teach young people the hospitality management and trade....
12 Pages (3000 words) Research Paper

San Francisco Prescott Hotel

It is the hotel where great tastes reside and return for a beautiful customer experience and club level amenities and accommodations.... The hotel is located in the centre of the city with… The experience of living is shared with the exotic tourist destinations of the city and gives easy access to the customers to all sorts of world-class facilities.... Overall, the Prescott hotel is marked as one of the best The hotel offers some of the best services to its customers....
4 Pages (1000 words) Essay

Performance Evaluation & Competitive Benchmarking

This fact can be used to justify… This paper carries out an in-depth and critical evaluation of the level of services and competition between the “Trace” restaurant and Taj Campton Place restaurant, San Francisco.... “Trace” restaurant is part of the prestigious W Hotel SF which specializes in the provision of catering, accommodation and a wide range of services.... As an established facility, “Trace” restaurant, it is obvious that the restaurant offers a high degree of quality services....
5 Pages (1250 words) Research Paper

I DO NOT HAVE A TOPIC

• Mission statement: they aim at being the best-loved boutique hotel and restaurant by the guests, owners, and all stakeholders by provide excellent service and care and delivering financial returns to investors (Clarke & Chen, 2009).... The headquarter of kimpton is located in one of the largest cities in the area (Sun, Stewart, & Pollard, 2010)....
3 Pages (750 words) Essay

Changing Staff and Managerial Roles in the 21st Century

In today's Westernised cultures (such as the UK and the United States), changes in computer technology allow chefs to manage inventory electronically, develop an appropriate hotel and restaurant menus as well as staff scheduling and labor.... Depending on the nature of the hospitality firm in which they are employed, modern chefs might well be called upon to interact with various restaurant clientele as a means of promoting positive customer service and relationship-building....
6 Pages (1500 words) Essay

Planning Research in Hospitality and Tourism

The case study "Planning Research in Hospitality and Tourism" states that During the first six months of 2003, the average hotel in Sidney suffered a decline of 11.... hellip; The special facilities, staff, and location of a hotel have a significant positive effect on customers.... The closer a hotel is to a beach, transit facilities or downtown, the higher the positive effect that the hotel has with customers.... Special facilities like conference rooms and restaurants inside the hotel have a strong positive effect....
8 Pages (2000 words) Case Study
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Contact Us